Privacy Policy

CleanMate Cleaning Services ("CleanMate", "we", "us", "our"), located in Yokine, Western Australia (ABN 88 961 016 075), is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking our services, or creating an account on our customer or staff portal, you agree to the practices described in this policy.

From Customers:

• Full name, email address, phone number
• Service address and billing address
• Booking history, service preferences, and notes
• Payment information (processed securely; card details are not stored on our servers)
• Feedback, ratings, and reviews
• Before and after photos of your property taken during a service
• Device and usage data when you use our portal (IP address, browser type)

From Staff and Contractors:

• Full name, email, phone, home address
• Tax File Number (TFN), bank account details
• Identity and right-to-work documents
• GPS location during active job shifts (with consent)
• Clock-in/out records, hours worked, job completion records
• Emergency contact details

Automatically collected:

• Log data (IP address, pages visited, time spent)
• Cookies necessary for portal authentication
• GPS location (staff only, during active job tracking with explicit consent)

We collect information:

• Directly from you when you book a service, register an account, or contact us
• Through our website and customer/staff portals
• When you provide feedback or reviews
• Automatically through cookies and service logs
• From third-party services (Google Maps for location, payment processors)

We only collect sensitive information (such as TFN and bank details from staff) where it is reasonably necessary and with your knowledge.

We use personal information to:

• Book, manage, and deliver cleaning services at your property
• Communicate about bookings, reminders, and service updates
• Process payments and issue invoices
• Verify identity and right to work (staff)
• Manage staff schedules, rosters, and payroll
• Provide live GPS tracking to customers during a service (for safety and transparency)
• Send service completion reports and before/after photos
• Improve our services through feedback and analytics
• Send promotional communications (only with your consent; you may opt out at any time)
• Comply with legal obligations under Australian law

We may share your personal information with:

• Assigned cleaners — your name, address, and relevant booking notes to carry out the service
• Email/SMS providers — to deliver booking confirmations, reminders, and updates
• Cloud storage providers — photos are stored securely on Cloudinary; data on MongoDB Atlas
• Payment processors — payment details are handled by Stripe and are never stored on our servers
• Google Maps — your address is used for routing and GPS tracking (no personal data is permanently stored by Google via our integration)
• Legal and regulatory bodies — if required by law, court order, or to protect rights and safety

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your data is stored on secure cloud infrastructure (MongoDB Atlas) with encryption at rest and in transit (TLS/SSL). Access is protected by authentication tokens and role-based permissions.

Photos are stored on Cloudinary with private URLs accessible only through our authenticated platform.

While we take all reasonable steps to protect your information, no system is completely secure. If you suspect a security issue, please contact us immediately at admin@cleanmatecleaning.com.

• Customer booking records and invoices: 7 years (required by Australian tax law)
• Staff employment records: 7 years after employment ends
• Job photos: 12 months after service, unless you request earlier deletion
• Marketing preferences: Until you opt out
• Portal account: Until you request account deletion

We securely delete or de-identify information when it is no longer needed.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for GPS tracking (note: this may affect service delivery)

To exercise any of these rights, contact our Privacy Officer at admin@cleanmatecleaning.com or call 0450 475 080. We will respond within 30 days.

Our portals use session cookies strictly necessary for authentication (keeping you logged in). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this will prevent you from using the customer or staff portals.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. The current version will always be available at cleanmatecleaning.com/privacy. We will notify registered customers of significant changes by email.

If you have a concern about how we handle your personal information, please contact our Privacy Officer first. We take all complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au or call 1300 363 992.